Start

The call flow for a service begins with a “Start” node. All services must have a start node defined.

A validation error will occur if a “Start” node is missing or you have defined more than one within the service XML document.

NodeType	Start
Description	Place holder for start of call flow.
Category	Entry Point
Availability	Unsecured

Mandatory Properties

Name	Description	DataType	Valid Values
MaxLength	Maximum length of the call in minutes.	Integer	0 to 720 0 = Unlimited
EnableSpeedDial	Enables speed dial functionality when invoking Mid-Call Divert/Mid-Call Conference on nodes that support this feature.	Boolean	True False

Optional Settings

MissedCallAlert
Description	Sends a missed call alert email if the call ends without an outbound leg being answered.
Availability	Secured
Property Name	Description	DataType	Valid Values
Enabled	Enable the option.	Boolean	True False
EmailAddress	Email address to deliver the missed call alert email.	String	Up to 10 email addresses separated by comma.

EmailSettings
Description	Overrides the default email settings for missed call alerts.
Availability	Secured
Property Name	Description	DataType	Valid Values
FromEmailAddress		String(320)	Single Email address
FromName		String(100)
ReplyToAddress		String(320)	Single Email address
Subject	Email subject text.	String(250)
Body	Email body text.	String(8000)	If the “ContentType = HTML” you need to HTML encode your Body text.
IncludeCallingNumber	Includes the caller’s CLI within the email body.	Boolean	True False If “ContentType = HTML” this is ignored.
IncludeCalledNumber	Includes the inbound service number within the email body.	Boolean	True False If “ContentType = HTML” this is ignored.
IncludeCallTime	Includes the call start time within the email body.	Boolean	True False If “ContentType = HTML” this is ignored.
ContentType	Specifies the Content Type the email is sent out as.	String	PlainText HTML

** Please refer to section “3.20 – DTMF Controlling Party” for more information **

DTMFControllingParty
Description	Determines which party is in control of DTMF.
Availability	Secured
Property Name	Description	DataType	Valid Values
Enabled	Enable the option.	Boolean	True False
Party	The party in control of DTMF	String	AParty BParty
BPartyForceClearDTMF	Key(s) to Force Terminate B Party. When setting this to KeyStar, mid-call conference functionality is disabled and cannot be invoked.	String	Key827 KeyStar Key6

TimeZone
Description	Allows the Timezone Offset to be changed which is used to evaluate the current day, date and time related nodes.
Availability	Secured
Property Name	Description	DataType	Valid Values
Enabled	Enable the option.	Boolean	True False
Offset	The TimeZone offset to use.	String	Default UTCMinus1200 UTCMinus1100 UTCMinus1000 UTCMinus0930 UTCMinus0900 UTCMinus0800 UTCMinus0700 UTCMinus0600 UTCMinus0500 UTCMinus0400 UTCMinus0330 UTCMinus0300 UTCMinus0200 UTCMinus0100 UTCPlus0000 UTCPlus0100 UTCPlus0200 UTCPlus0300 UTCPlus0330 UTCPlus0400 UTCPlus0430 UTCPlus0500 UTCPlus0530 UTCPlus0545 UTCPlus0600 UTCPlus0630 UTCPlus0700 UTCPlus0800 UTCPlus0830 UTCPlus0845 UTCPlus0900 UTCPlus0930 UTCPlus1000 UTCPlus1030 UTCPlus1100 UTCPlus1200 UTCPlus1245 UTCPlus1300 UTCPlus1400

ScheduledCallSettings
Description	These settings are used for scheduled calls – see section 24 for more information
Availability	Secured
Property Name	Description	DataType	Type	Valid Values
Enabled	Enable the option.	Boolean	Mandatory	True False
BPartyNumberVariable	The name of the Custom Service Variable that will be populated with the Scheduled Call B-Party Number	String	Mandatory	A Valid Customer Service Variable
APartyRingingAudio	The audio to be played to the A-Party during an outdial to another party	Audio	Non-Mandatory	Audio file reference.

Branches

Name	Description	Type	Permitted Nodes
Continue	Default branch	Mandatory	Audio CLI Routing Conference Custom CDR Date Dates Day Delete Record Deliver Call Distribution DTMF Capture Dynamic Audio IF Insert Record Fax Menu Month Multi-Outdial Outbound Call Queue Record Select Record Send Email Send Post Set Variable Special Day Time Time of Day Update Record Voicemail Voice Capture Jump
ScheduledCallConnected	Taken when the A-Party for a scheduled call request has been answered	Not Mandatory	As Continue Fax Not Allowed

Dynamic Properties

Dynamic properties are only required when the EnableSpeedDial mandatory property is enabled.

Name	Data Type	Description
SpeedDialDigits	Integer	Value between 1 and 999999
DestinationNumber	Integer	Valid destination telephone number
Description	String	Descriptive text.

Dynamic Branches

Dynamic branches do not exist for this node.