Data Rentention Policy

In order to maintain efficient running of the Advanced Services platform, a data retention policy is in place to allow on-going management of the various types of call related data which is stored.

The table below details the type of call data available to you via the Advanced Services platform and the length of time the data is available to Advanced Services users

No.	Type of Data	Retention Period	Available By
1	Call Recordings	7 Days after recording	Email, FTP/SFTP, API
2	Faxes	7 Days after receipt	Email, API
3	Voicemails	7 Days after recording	Email, API
4	IVR Voicemails - Listened to	3 Days after being listened to	Email, Portal, IVR
5	IVR Voicemails – New, Not Listened to	7 Days after recording	Email, Portal, IVR
6	IVR Voicemails – Saved	14 Days after saving it	Email, Portal, IVR
7	Pulse Reports Summarised into Hourly, Daily, Weekly and Monthly data	24 Months	Portal, Scheduled Report by Email
8	Pulse Raw Call Records Download	6 Months	Portal, Scheduled Report by Email
9	Send Post Log Data	1 Month	API
10	Voice Captures	7 Days after recording	Email, FTP/SFTP, API
11	Audit Log Records	12 Months	API, Portal

Where a file has been emailed or sent to an FTP/SFTP (item numbers 1-6 and 10), it is the user’s responsibility to store the file if it is required to be retained; the storage lengths shown in the above table are the period which the Advanced Services Platform retains the files for and these can be retrieved by request if required.

For report numbers 7 and 8, the Advanced Services user is able to retrieve the information via Pulse for the length of time indicated before the data is permanently deleted.

In some circumstances data may be retained beyond the periods stated above and may be retrievable for the Advanced Services user by the Carrier, but this is entirely at the Carriers discretion.

This policy is subject to change as and when required by the Carrier.