📖
API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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  1. Introduction

DTMF Controlling Party

By default the B-Party is in control of DTMF interaction for functionality such as Call Recording muting, Mid Call Divert. This can be configurable by enabling the “DTMF Controlling Party” optional setting on the Start node.

“DTMF Controlling Party” allows one channel at a time (i.e. the A or the B Party) to 'listen' for DTMF tones - however, on some phone systems, audio can 'bleed' from one channel to the other - i.e. if the B Party is responsible for invoking MCD, but the A Party generates a DTMF tone (or a frequency within the audio channel that mimics a DTMF tone), then MCD could be invoked. This is less likely to happen if one or both parties are mobiles, or SIP calls.

Key
Description
Invoked By
Comments

#

Mid Call Divert with ringing for A Party

B Only

The A party will hear ringing while the B Party invokes MCD.

*

Mid Call Conference

B Only

All parties remain in the call during the B Party’s invocation of MCC – all parties will hear any DTMFs keyed by the B Party.

0-0

Call Recording Muting

A and B

The party invoking this feature will hear the confirmation tones.

1

Mid Call Divert with music for A Party

B Only

The A party will hear ringing as the B Party invokes MCD.

7

On Demand Call Recording

A and B

The party invoking this feature will hear the confirmation tones.

9-7-2-7-2

Force Terminate B Party

B Only

See comments on ‘Called Subscriber Held’ network timer. Allows the B Party to drop their call leg in order for the A Party to continue with any Post Call activity.

8-2-7

Or

Key *

Force Terminate B Party

The key(s) used here is configurable using the BPartyForceClearDTMF property on the ‘DTMF Controlling Party’ optional setting on the Start Node. When setting this to the star key the Mid-Call Conference functionality is disabled.

A Only

See comments on ‘Called Subscriber Held’ network timer. Allows the A Party to drop the B Party leg of the call in order for the A Party to continue with any Post Call activity.

2-1

Mid Call Divert with ringing for A Party – Transmit CallID as DTMF to C Party

B Only

The A Party will hear ringing while the B Party invokes MCD. The Unique Call ID is transmitted to the C Party as DTMF when the C Party answers.

2-3

Mid Call Breakout

A and B

The A party will hear the configured On Hold audio whilst the B party goes through the Mid Call sequence of nodes and then they are reconnected.

2-4

Mid Call Breakout

A and B

The B party will hear the configured On Hold audio whilst the A party goes through the Mid Call sequence of nodes and then they are reconnected.

2-9

Parties On Hold

A and B

All parties will hear the configured On Hold audio until the # key is pressed by the DTMF controlling party to stop the music and rejoin the callers.

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Last updated 2 months ago

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