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API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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  • Supported Audio Formats
  • Audio Limitations

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Service Audio

Service audio is uploaded and stored on the platform against your account using the Audio Management Methods.

Audio from this pool can then be assigned to your services using an integer Audio File reference which is assigned by the platform to each audio file when uploaded.

Having a pool of audio files enables you to assign the same piece of audio to any of your services.

It is recommended that you build a custom application to allow you to maintain a pool of audio files against your account. Web methods are available specifically for this purpose.

Supported Audio Formats

The following audio formats are supported:-

File Extension
Format

.MP3

MPEG-1 or MPEG-2 Audio Layer III

.WMA

Microsoft Windows Media Audio (Protected WMA is not supported)

.WAV

Compressed or uncompressed.

The platforms native audio format is:-

Format: WAV

Bit Rate: 128 kbps

Sample Rate: 8 kHz

Channels: 1 (mono)

Audio files are converted into this format during the upload process.

It is recommended that your audio files (mp3, wma or wav) are recorded with the same Bit Rate, Sample Rate and Channels as the native format.

Audio files recorded in a higher quality format may have a perceived loss of quality when compared to the original.

Audio Limitations

The maximum file size that can be uploaded to the platform is 10Mb

The maximum duration is only limited by the maximum file size.

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Last updated 2 months ago

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