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API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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  1. Introduction

IVR Voicemail Retrieval Telephone Service

PreviousOutbound CallNextIVR Service Switcher Telephone Service

Last updated 2 months ago

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A telephone service is available which allows the retrieval of voicemail messages for any service number that has at least one configured voicemail node.

The voicemail node must be configured with the voicemail type IVRRetrieval or IVRRetrievalVoice2Email to make the voicemail messages available to the IVR Voicemail Retrieval Telephone Service.

The IVR Voicemail Retrieval Telephone Service also allows the voicemail greeting to be recorded over the telephone.

It is possible for the live Voicemail Retrieval Service to have your own unique IVR Voicemail Retrieval telephone number as well as your own recorded IVR script.

This can be discussed in more detail with your service provider. Otherwise you can use the generic Voicemail Retrieval Service number for the platform.

Live Platform
Development Platform

0344 848 4478

0113 881 6900

Voicemail Retrieval Service Features

The Voicemail Retrieval Service authenticates using the 11 digit inbound service number and the 6 digit PIN assigned to the inbound service number.

A random PIN is assigned to each inbound service number by default. The PIN can be updated using the ‘UpdateServiceNumberPIN’ API method.

The PIN number can be changed using the Voicemail Retrieval Service.

Voicemail greeting for all Voicemail nodes can be updated.

No limit to the number of voicemail messages stored against a service number.

For details on how long Voicemail files are stored for, please refer to the .

Data Retention Policy