Real-Time Multi-Leg CDR Call Types
Table shows all Multi-Leg CDR call types.
1
Inbound Call
2
Outbound Call
3
Voice Mail
4
Call Recording
5
[Obsolete]
6
[Obsolete]
7
Voice Mail Intro
8
[Obsolete]
9
[Obsolete]
10
Menu Intro
11
[Obsolete]
12
[Obsolete]
13
Queue Intro
14
Queue Welcome Audio
15
Queue On Hold 1 Audio
16
Queue On Hold 2 Audio
17
Queue On Hold 3 Audio
18
Queue Next Connect Audio
19
Queue Full Audio
20
Collect CLI Audio
21
Whisper Audio
22
Queue
23
Menu
24
Service Number Parked Audio
25
Service Number Suspended Audio
26
Fax2Email
27
[Obsolete]
28
[Obsolete]
29
[Obsolete]
30
Conference Connected
31
Queue On Hold 4 Audio
32
Queue On Hold 5 Audio
33
Queue On Hold 6 Audio
34
Queue On Hold 7 Audio
35
Queue On Hold 8 Audio
36
Mid-Call Divert
37
Mid-Call Conference
38
Multi Outdial
39
Outbound Call Recording
40
Queue Position Announcement
41
Play Audio
42
Custom Ringtone
43
Pre-Connect Network Message
44
Outbound Call – PIN Prompt
45
Outbound Call – Dialled Number Prompt
46
Outbound Call – Destination Not Permitted
47
Outbound Call – Invalid Entry
48
Outbound Call – Ports Exceeded
49
Outbound Call – Destination Busy
50
Outbound Call – Destination Not Accepting Calls
51
Conference – RoomID Entry
52
Conference – PIN Entry
53
Conference – Invalid Room ID Audio
54
Conference – Invalid PIN Audio
55
Conference – Room Full Audio
56
Conference – Max Attempts Audio
57
Conference – Invalid RoomID+PIN Audio
58
[Obsolete] - Conference – Roll Call
59
Conference – Delegate Name Prompt
60
[Obsolete]
61
CLI Routing – DTMF Audio Prompt
62
Conference – Thank You Audio
63
Conference - First Caller Audio
64
[Obsolete]
65
[Obsolete]
66
DTMF Capture – Prompt
67
DTMF Capture – Success Audio File
68
DTMF Capture – Invalid Audio File
69
Dynamic Call Agent
70
DCA Apology 1
71
DCA Apology 2
72
DCA Apology 3
73
DCA Apology 4
74
DCA Apology 5
75
DCA Apology 6
76
DCA Apology 7
77
DCA Apology 8
78
DCA Initial Apology Audio
79
DCA Agent Transfer
80
DCA Position Announcement
81
Custom CDR
82
Record Audio (encompasses the whole Record Node process in a call)
83
Intro – Create Audio
84
Intro – Update Audio
85
Record Prompt Audio
86
Recording in Progress
87
Replay Prompt Audio
88
Update Menu Audio
89
Record Menu Audio
90
Please Wait Audio
91
Saved Audio
92
Failed Audio
93
Audio Playback
94
Mid-Call Divert – CallID as DTMF
95
Tiff to Fax
96
Parties On Hold
97
Mid Call Breakout
98
Transmit DTMF
99
Blocked CLI
100
Voice Capture
101
Voice Capture - Welcome Audio
102
Voice Capture - Success Audio
103
Voice Capture - Item 1 - Prompt
104
Voice Capture - Item 2 - Prompt
105
Voice Capture - Item 3 - Prompt
106
Voice Capture - Item 4 - Prompt
107
Voice Capture - Item 5 - Prompt
108
Voice Capture - Item 6 - Prompt
109
Voice Capture - Item 7 - Prompt
110
Voice Capture - Item 8 - Prompt
111
Voice Capture - Item 9 - Prompt
112
Voice Capture - Item 10 - Prompt
113
Voice Capture - Item 11 - Prompt
114
Voice Capture - Item 12 - Prompt
115
Voice Capture - Item 13 - Prompt
116
Voice Capture - Item 14 - Prompt
117
Voice Capture - Item 15 - Prompt
118
Voice Capture - Item 16 - Prompt
119
Voice Capture - Item 17 - Prompt
120
Voice Capture - Item 18 - Prompt
121
Voice Capture - Item 19 - Prompt
122
Voice Capture - Item 20 - Prompt
123
Voice Capture - Item 1 - Record
124
Voice Capture - Item 2 - Record
125
Voice Capture - Item 3 - Record
126
Voice Capture - Item 4 - Record
127
Voice Capture - Item 5 - Record
128
Voice Capture - Item 6 - Record
129
Voice Capture - Item 7 - Record
130
Voice Capture - Item 8 - Record
131
Voice Capture - Item 9 - Record
132
Voice Capture - Item 10 - Record
133
Voice Capture - Item 11 - Record
134
Voice Capture - Item 12 - Record
135
Voice Capture - Item 13 - Record
136
Voice Capture - Item 14 - Record
137
Voice Capture - Item 15 - Record
138
Voice Capture - Item 16 - Record
139
Voice Capture - Item 17 - Record
140
Voice Capture - Item 18 - Record
141
Voice Capture - Item 19 - Record
142
Voice Capture - Item 20 - Record
143
Service Number Barred
144
Send Post Waiting Audio Played
145
Destination not accepting calls message
146
Destination is busy message
147
There is no reply message
148
Time
149
Send Email
150
Distribution
151
Date
152
Day
153
Special Day
154
Month
155
Set Variable
156
If
157
Time of Day
158
CLI Routing
159
Send Post
160
Dates
161
Data Table - Select Record
162
Data Table - Update Record
163
Data Table - Insert Record
164
Data Table - Delete Record
165
No Active Service Configured
166
Dynamic Audio
167
Scheduled Call
168
Post Call > A Party Cleared
169
Post Call > B Party Cleared
170
Post Call > Both Parties Cleared
171
IVR Menu > Keyed 1
172
IVR Menu > Keyed 2
173
IVR Menu > Keyed 3
174
IVR Menu > Keyed 4
175
IVR Menu > Keyed 5
176
IVR Menu > Keyed 6
177
IVR Menu > Keyed 7
178
IVR Menu > Keyed 8
179
IVR Menu > Keyed 9
180
IVR Menu > Keyed 0
181
IVR Menu > Keyed *
182
IVR Menu > Keyed #
183
IVR Menu > Keyed 1 - Invalid option
184
IVR Menu > Keyed 2 - Invalid option
185
IVR Menu > Keyed 3 - Invalid option
186
IVR Menu > Keyed 4 - Invalid option
187
IVR Menu > Keyed 5 - Invalid option
188
IVR Menu > Keyed 6 - Invalid option
189
IVR Menu > Keyed 7 - Invalid option
190
IVR Menu > Keyed 8 - Invalid option
191
IVR Menu > Keyed 9 - Invalid option
192
IVR Menu > Keyed 0 - Invalid option
193
IVR Menu > Keyed * - Invalid option
194
IVR Menu > Keyed # - Invalid option
195
IVR Menu > Keyed Other
196
IVR Menu > Menu Timed Out
197
IVR Menu > Menu Repeat Exceeded
198
IVR Menu > Menu Repeat Exceeded - Default Key Selected
199
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