Real-Time Multi-Leg CDR Call Types

Table shows all Multi-Leg CDR call types.

Call Type	Description
1	Inbound Call
2	Outbound Call
3	Voice Mail
4	Call Recording
5	[Obsolete]
6	[Obsolete]
7	Voice Mail Intro
8	[Obsolete]
9	[Obsolete]
10	Menu Intro
11	[Obsolete]
12	[Obsolete]
13	Queue Intro
14	Queue Welcome Audio
15	Queue On Hold 1 Audio
16	Queue On Hold 2 Audio
17	Queue On Hold 3 Audio
18	Queue Next Connect Audio
19	Queue Full Audio
20	Collect CLI Audio
21	Whisper Audio
22	Queue
23	Menu
24	Service Number Parked Audio
25	Service Number Suspended Audio
26	Fax2Email
27	[Obsolete]
28	[Obsolete]
29	[Obsolete]
30	Conference Connected
31	Queue On Hold 4 Audio
32	Queue On Hold 5 Audio
33	Queue On Hold 6 Audio
34	Queue On Hold 7 Audio
35	Queue On Hold 8 Audio
36	Mid-Call Divert
37	Mid-Call Conference
38	Multi Outdial
39	Outbound Call Recording
40	Queue Position Announcement
41	Play Audio
42	Custom Ringtone
43	Pre-Connect Network Message
44	Outbound Call – PIN Prompt
45	Outbound Call – Dialled Number Prompt
46	Outbound Call – Destination Not Permitted
47	Outbound Call – Invalid Entry
48	Outbound Call – Ports Exceeded
49	Outbound Call – Destination Busy
50	Outbound Call – Destination Not Accepting Calls
51	Conference – RoomID Entry
52	Conference – PIN Entry
53	Conference – Invalid Room ID Audio
54	Conference – Invalid PIN Audio
55	Conference – Room Full Audio
56	Conference – Max Attempts Audio
57	Conference – Invalid RoomID+PIN Audio
58	[Obsolete] - Conference – Roll Call
59	Conference – Delegate Name Prompt
60	[Obsolete]
61	CLI Routing – DTMF Audio Prompt
62	Conference – Thank You Audio
63	Conference - First Caller Audio
64	[Obsolete]
65	[Obsolete]
66	DTMF Capture – Prompt
67	DTMF Capture – Success Audio File
68	DTMF Capture – Invalid Audio File
69	Dynamic Call Agent
70	DCA Apology 1
71	DCA Apology 2
72	DCA Apology 3
73	DCA Apology 4
74	DCA Apology 5
75	DCA Apology 6
76	DCA Apology 7
77	DCA Apology 8
78	DCA Initial Apology Audio
79	DCA Agent Transfer
80	DCA Position Announcement
81	Custom CDR
82	Record Audio (encompasses the whole Record Node process in a call)
83	Intro – Create Audio
84	Intro – Update Audio
85	Record Prompt Audio
86	Recording in Progress
87	Replay Prompt Audio
88	Update Menu Audio
89	Record Menu Audio
90	Please Wait Audio
91	Saved Audio
92	Failed Audio
93	Audio Playback
94	Mid-Call Divert – CallID as DTMF
95	Tiff to Fax
96	Parties On Hold
97	Mid Call Breakout
98	Transmit DTMF
99	Blocked CLI
100	Voice Capture
101	Voice Capture - Welcome Audio
102	Voice Capture - Success Audio
103	Voice Capture - Item 1 - Prompt
104	Voice Capture - Item 2 - Prompt
105	Voice Capture - Item 3 - Prompt
106	Voice Capture - Item 4 - Prompt
107	Voice Capture - Item 5 - Prompt
108	Voice Capture - Item 6 - Prompt
109	Voice Capture - Item 7 - Prompt
110	Voice Capture - Item 8 - Prompt
111	Voice Capture - Item 9 - Prompt
112	Voice Capture - Item 10 - Prompt
113	Voice Capture - Item 11 - Prompt
114	Voice Capture - Item 12 - Prompt
115	Voice Capture - Item 13 - Prompt
116	Voice Capture - Item 14 - Prompt
117	Voice Capture - Item 15 - Prompt
118	Voice Capture - Item 16 - Prompt
119	Voice Capture - Item 17 - Prompt
120	Voice Capture - Item 18 - Prompt
121	Voice Capture - Item 19 - Prompt
122	Voice Capture - Item 20 - Prompt
123	Voice Capture - Item 1 - Record
124	Voice Capture - Item 2 - Record
125	Voice Capture - Item 3 - Record
126	Voice Capture - Item 4 - Record
127	Voice Capture - Item 5 - Record
128	Voice Capture - Item 6 - Record
129	Voice Capture - Item 7 - Record
130	Voice Capture - Item 8 - Record
131	Voice Capture - Item 9 - Record
132	Voice Capture - Item 10 - Record
133	Voice Capture - Item 11 - Record
134	Voice Capture - Item 12 - Record
135	Voice Capture - Item 13 - Record
136	Voice Capture - Item 14 - Record
137	Voice Capture - Item 15 - Record
138	Voice Capture - Item 16 - Record
139	Voice Capture - Item 17 - Record
140	Voice Capture - Item 18 - Record
141	Voice Capture - Item 19 - Record
142	Voice Capture - Item 20 - Record
143	Service Number Barred
144	Send Post Waiting Audio Played
145	Destination not accepting calls message
146	Destination is busy message
147	There is no reply message
148	Time
149	Send Email
150	Distribution
151	Date
152	Day
153	Special Day
154	Month
155	Set Variable
156	If
157	Time of Day
158	CLI Routing
159	Send Post
160	Dates
161	Data Table - Select Record
162	Data Table - Update Record
163	Data Table - Insert Record
164	Data Table - Delete Record
165	No Active Service Configured
166	Dynamic Audio
167	Scheduled Call
168	Post Call > A Party Cleared
169	Post Call > B Party Cleared
170	Post Call > Both Parties Cleared
171	IVR Menu > Keyed 1
172	IVR Menu > Keyed 2
173	IVR Menu > Keyed 3
174	IVR Menu > Keyed 4
175	IVR Menu > Keyed 5
176	IVR Menu > Keyed 6
177	IVR Menu > Keyed 7
178	IVR Menu > Keyed 8
179	IVR Menu > Keyed 9
180	IVR Menu > Keyed 0
181	IVR Menu > Keyed *
182	IVR Menu > Keyed #
183	IVR Menu > Keyed 1 - Invalid option
184	IVR Menu > Keyed 2 - Invalid option
185	IVR Menu > Keyed 3 - Invalid option
186	IVR Menu > Keyed 4 - Invalid option
187	IVR Menu > Keyed 5 - Invalid option
188	IVR Menu > Keyed 6 - Invalid option
189	IVR Menu > Keyed 7 - Invalid option
190	IVR Menu > Keyed 8 - Invalid option
191	IVR Menu > Keyed 9 - Invalid option
192	IVR Menu > Keyed 0 - Invalid option
193	IVR Menu > Keyed * - Invalid option
194	IVR Menu > Keyed # - Invalid option
195	IVR Menu > Keyed Other
196	IVR Menu > Menu Timed Out
197	IVR Menu > Menu Repeat Exceeded
198	IVR Menu > Menu Repeat Exceeded - Default Key Selected
199	Jump