📖
API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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  1. Introduction

Call Whisper

The Call Whisper option allows the destination number (B Party) to be presented with custom audio when they pick up the phone. This can be used as a prompt to allow the B Party to answer the call appropriately based on what they hear. The caller and the destination number parties are then connected together.

The Call Whisper option can be configured to present the whisper message to the B Party and to repeat it a configured number of times (between 1 and 10) before automatically connecting the A and B Party together.

The Call Whisper option can also be configured so the destination number (B Party) must choose to accept the call by pressing the DTMF ‘1’ key or to reject the call by pressing DTMF ‘2’ key. When in this mode, the Whisper audio will repeat a configured number of times (between 1 and 10), if not configured it will repeat it a maximum of 10 times until the B-Party accepts or rejects the call. When a call not accepted the A Party will continue down the RNR branch if this has been configured.

Note that in some circumstances (if the B Party’s phone is a residential line, for example) when they clear down (i.e. they want to reject the call), it may cause the A-party leg to clear too, even if the RNR branch is configured. To avoid this behaviour, the B-party should press the DTMF ‘2’ key and wait for their line o clear before replacing the handset.

The caller (A Party) hears ring-tone during playback of the whisper message to the destination number (B Party).

A Dynamic Whisper can also be configured where audio for a string of alpha numeric characters can also be played to the B Party.

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Last updated 1 year ago

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