TimeZone Offset Setting
Within v1.34 we added the setting which allows the TimeZone Offset to be set on a per service basis. The setting can be found within the Start node.
If enabled it uses UTC as the base and then applies the chosen offset to that. The list of available offset’s can be found below.
This is then used in the evaluation of the following nodes:
· Date
· Day
· Month
· Special Date
· Time
· Time Of Day
The real time statisitics and call summarys records listed in the sections below returns the date and times as UTC with the TimeZone Offset applied already and also a separate field named ‘ServiceTimeZoneOffset’ which can then be used to apply it to any other information retrieved from the API e.g. ScriptLogRecords, DTMF.
DownloadMultilegCDRDataTimeZoneOffset
DownloadCallSummaryRecordsTimeZoneOffset
All other date and times within all other web methods will be returned in UTC with the local time of the platform which is UK (GMT) as the timezone.
The offset if enabled is also applied to the following values returned in:
Set Variable – Start Time value
Send Post – Call Start Time value
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