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API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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  1. Introduction

Real-Time Multi-leg Call Data Records

PreviousWeb Service Error HandlingNextPseudo Code

Last updated 2 months ago

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Real-Time multi-leg call data records (CDR) are produced for all calls handled by the platform. These can be downloaded by polling the DownloadMultilegCDRData web method in real-time.

This provides database developers with some guidance on how to process the real-time multi-leg CDR data to generate summary call data records. The pseudo code is provided as a guide and may not produce summary records that meet your exact requirements.

The multi-leg data can be used to build fully-fledged data warehouses that if required can provide your own custom applications with real-time dashboards and reporting.

If the data produced by the pseudo code does not produce summary data that meets your requirement then you should alter the logic so that it does meets your requirements.

We recommend that the development of a fully-fledged data warehouse and reporting application is undertaken by experienced database and application developers as there are many factors that need to be taken into consideration.

There are many ways to build these systems and how you go about this depends on your individual requirements.

As an alternative, summary call records can be downloaded using DownloadSummaryCallRecords.

When using this method, you will receive a single summary call record for each call that was handled by the platform without needing any additional processing. This summarised data is normally available within a few seconds of the call ending.

pseudo code