📖
API Documentation
  • About
  • Version History
  • Introduction
    • Account Setup
    • Platform Features
    • Mid Call Divert/Mid Call Conference
    • Call Whisper
    • Conferencing
    • Percentage Distribution Algorthm
    • Call Queueing
    • Call Recording
    • Outbound Call
    • IVR Voicemail Retrieval Telephone Service
    • IVR Service Switcher Telephone Service
    • Web Service Security
    • Web Service Definition Language
      • Using a development environment other than the .NET Platform
    • Web Service Error Handling
    • Real-Time Multi-leg Call Data Records
      • Pseudo Code
      • Real-Time Multi-Leg CDR Call Types
    • Status Code Table
    • Default Audio
    • Development Guidelines
      • Development LAB Platform Test Harness
    • Post Call
    • DTMF Controlling Party
    • Data Rentention Policy
    • API Availability
    • Dynamic Call Agent (DCA)
      • Status Code Table
      • Call Outcome Table
      • Call Status Table
      • IVR Dynamic Call Agent Service
      • Apology Modes
    • JSON API
    • Emails
      • Custom Email Settings
      • Not Receiving Emails
      • Global Email Variables
      • Using Custom Service Variables within your emails
      • Email Content Type
      • Email Address HTML encoding
    • TimeZone Offset Setting
      • TimeZone Offset Table
      • Daylight Saving Time Changes
    • Public IP Addresses
    • Default Email Settings
    • Scheduled Call Feature
      • How to create a Scheduled Call request
      • What CLI be presented to the called parties
      • How to check the progress of a Scheduled Call request
      • How to retrieve the call statistics for my Scheduled Calls
      • How to delete a queued Scheduled Call request
      • How many simultaneous Scheduled Calls can be in progress
      • How many Scheduled Call requests can be created
  • Service Creation
    • Node XML structure
    • Service XML structure
    • Custom Service Variables
    • Variable Scope
    • Node Security
    • Graphical Representation of a Sample Service
    • Sample Service XML
    • Sub Plans
    • Sub Plan Example XML
  • Web Service Authentication
  • Service Audio
  • Node Reference
    • Start
    • Page 1
  • Security Methods
  • Service Management Methods
  • Audio Management Methods
  • General Methods
  • File Management Methods
  • Real-Time Data Methods
  • Service Number Activation Methods
  • Number Group Methods
  • Account Methods
  • Payphone Barring
  • Dynamic Call Agent Methods
  • Tiff to Fax Methods
  • Call Barring Methods
  • Platform Logging Methods
  • Platform Logging
  • Data Tables
  • Scheduled Call
  • External Number Management Methods
  • Phone Book Management Methods
  • Origin List Management Methods
  • Private SIP Management Methods
  • Bulk Configuration
  • Appendix
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Node Reference

Available Nodes

Here is a list of nodes available for building advanced services.

Node Type
Category
Availability
Description

Start

Entry Point

Standard

Place holder for start of call

OutboundCall

Function

Restricted

Allow A-Party to key in a destination to connect and optionally record the call.

Time

Decision

Standard

Controls call flow based on time range.

Fax

Function

Standard

Receive Fax

Conference

Function

Restricted

Conference call.

Audio

Function

Standard

Play audio file.

Voicemail

Function

Standard

Capture A-Party Audio

DeliverCall

Function

Standard

Connect to destination number.

Menu

Function

Restricted

Single key DTMF menu.

MultiOutdial

Function

Restricted

Outdial to up to 7 destination numbers and connect to first answer.

Queue

Function

Restricted

Provides functionality for call queuing.

CLIRouting

Decision

Restricted

Node can be used for standard CLI routing configurations or for custom lookup tables such as a store lookup based on the caller entering a store identifier.

SendEmail

Function

Restricted

Sends an email to up to 10 email addresses.

SendPost

Function

Restricted

Used to build and send a POST request to a URL.

Distribution

Decision

Standard

Allows service flow to be controlled based on a distribution configuration.

Date

Decision

Standard

Controls call flow based on date or date range.

Day

Decision

Standard

Controls call flow based on day or day range.

SpecialDay

Decision

Standard

Controls call flow based on special day.

Month

Decision

Standard

Controls call flow based on month or month range.

DTMFCapture

Function

Restricted

Allows DTMF to be captured by the A-Party.

PostCall

Entry Point

Restricted

Place holder for end of call leg

SetVariable

Function

Restricted

Sets the value of a Custom Service Variable

IF

Decision

Restricted

Check a Custom Service Variable to see if one of the conditions are met

TimeOfDay

Decision

Standard

Check current time and day to determine next node to take

DCA

Function

Restricted

Provides Dynamic Call Agent functionality

CustomCDR

Function

Restricted

Generates a custom real-time CDR

Record

Function

Restricted

Allows a caller to record a new audio file to be stored on the platform or update an existing audio file.

MidCall

Entry Point

Restricted

Placer holder of the mid call breakout

VoiceCapture

Function

Restricted

Allows a caller to be asked multiple questions and for the answers to be captured and recorded into a single audio file.

Select Record

Function

Standard

Select a record from a Data Table

Update Record

Function

Standard

Update an existing record in a Data Table

Insert Record

Function

Standard

Insert a new record into a Data Table

Delete Record

Function

Standard

Delete an existing record from a Data Table

Dynamic Audio

Function

Standard

Allows a configured value to be spoken using a predefined format

PreviousService AudioNextStart

Last updated 2 months ago

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