Node Reference

Available Nodes

Here is a list of nodes available for building advanced services.

Node Type
Category
Availability
Description

Start

Entry Point

Standard

Place holder for start of call

OutboundCall

Function

Restricted

Allow A-Party to key in a destination to connect and optionally record the call.

Time

Decision

Standard

Controls call flow based on time range.

Fax

Function

Standard

Receive Fax

Conference

Function

Restricted

Conference call.

Audio

Function

Standard

Play audio file.

Voicemail

Function

Standard

Capture A-Party Audio

DeliverCall

Function

Standard

Connect to destination number.

Menu

Function

Restricted

Single key DTMF menu.

MultiOutdial

Function

Restricted

Outdial to up to 7 destination numbers and connect to first answer.

Queue

Function

Restricted

Provides functionality for call queuing.

CLIRouting

Decision

Restricted

Node can be used for standard CLI routing configurations or for custom lookup tables such as a store lookup based on the caller entering a store identifier.

SendEmail

Function

Restricted

Sends an email to up to 10 email addresses.

SendPost

Function

Restricted

Used to build and send a POST request to a URL.

Distribution

Decision

Standard

Allows service flow to be controlled based on a distribution configuration.

Date

Decision

Standard

Controls call flow based on date or date range.

Day

Decision

Standard

Controls call flow based on day or day range.

SpecialDay

Decision

Standard

Controls call flow based on special day.

Month

Decision

Standard

Controls call flow based on month or month range.

DTMFCapture

Function

Restricted

Allows DTMF to be captured by the A-Party.

PostCall

Entry Point

Restricted

Place holder for end of call leg

SetVariable

Function

Restricted

Sets the value of a Custom Service Variable

IF

Decision

Restricted

Check a Custom Service Variable to see if one of the conditions are met

TimeOfDay

Decision

Standard

Check current time and day to determine next node to take

DCA

Function

Restricted

Provides Dynamic Call Agent functionality

CustomCDR

Function

Restricted

Generates a custom real-time CDR

Record

Function

Restricted

Allows a caller to record a new audio file to be stored on the platform or update an existing audio file.

MidCall

Entry Point

Restricted

Placer holder of the mid call breakout

VoiceCapture

Function

Restricted

Allows a caller to be asked multiple questions and for the answers to be captured and recorded into a single audio file.

Select Record

Function

Standard

Select a record from a Data Table

Update Record

Function

Standard

Update an existing record in a Data Table

Insert Record

Function

Standard

Insert a new record into a Data Table

Delete Record

Function

Standard

Delete an existing record from a Data Table

Dynamic Audio

Function

Standard

Allows a configured value to be spoken using a predefined format

Last updated

Was this helpful?