Call Outcome Table

CallOutcomeID	Call Outcome Name
1	Answered
2	Busy
3	RNR
4	Failed
5	Agent Busy Timeout
6	Transferred
7	Abandoned
8	Not Answered
9	SkillSet Closed
10	Max Callers Exceeded
11	No Agents Available
12	Transfer Rejected
13	Transfer Abandoned
14	Agent No Longer Available